Homeowner Support Advisor
Closing Date: 31/05/2024
Summary
To process all My Redrow Homeowner Support (HoS) incidents in line with the Company policies and procedures ensuring that our customers are provided with a first-class service and issues are addressed right first time by the appropriate person safely, professionally and within agreed or reasonable timescales.
The Homeowner support team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers throughout the whole of their warranty.
Key Responsibilities
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Ensure all My Redrow Homeowner Support incidents are reviewed and processed within 24 working hours of receipt
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Review and action pending incidents within 48 working hours
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Drive Homeowner Support usage across all divisions
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Build customer confidence
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Enable us to service customers at their convenience; work flexible hours as required
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
