Receptionist

Division
Redrow Homes South East
Department
Administration
Number of positions for this role
1
Location
South East Division
Summary

To professionally operate the Division’s switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them “feel good” about Redrow.

Key Responsibilities

Handle phone calls

  • Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.

  • Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.

  • Transfer calls as needed.

  • Take accurate message from clients wishing to be called back.  Deliver these messages to the appropriate member of staff.

Visitor Liaison

  • Welcome on-site visitors in a professional and courteous manner.  Determine the nature of business and announce visitor to the appropriate person or department.

  • Keep track of key peoples movements within the building and when they are working away from the office.

  • Create good impression of Redrow with your visitor at all available points of contact.

Other Duties

  • Open the morning post and distribute to appropriate Departments.

  • Ensure sure post and DX are picked up at appropriate times.

  • Arrange couriers for Urgent Packages.

  • Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.

  • Keep the reception are tidy.

  • Maintain log of staff in the building; and visitors signing in/out book.

  • Help other departments with administration duties

  • Receive goods/services into reception and keep a log of deliveries/attendance.

  • At all time comply with company policies, procedures and instructions.

  • Carry out all other duties reasonably required by Head of Department.

  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Closing Date
29/03/2019