Part Time Afternoon Receptionist

Division
Redrow Homes North West
Department
Administration
Number of positions for this role
1
Location
Daresbury
Summary

About Redrow Homes

Redrow is the UK’s fastest growing house builder.

Our purpose is to create a better way for people to live. We care about the quality of homes we build, the people who help us build them, the communities we create and the societies in which we live.

We are looking for high performing people looking to build a career with Redrow. At Redrow you will be part of a business that recognises achievement.

Job Purpose

To professionally operate the Division’s switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them "feel good" about Redrow.

 

Key Responsibilities

Key Responsibilities:

1. Handle phone calls

  •  Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.
  •  Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.
  •  Transfer calls as needed.
  •  Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

2. Visitor Liaison

  •  Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.
  •  Keep track of key peoples movements within the building and when they are working away from the office.
  •  Create good impression of Redrow with your visitor at all available points of contact.

3. Other Duties

  •  Open the morning post and distribute to appropriate Departments.
  •  Ensure post and DX are picked up at appropriate times.
  •  Arrange couriers for Urgent Packages.
  •  Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.
  •  Keep the reception area tidy.
  •  Maintain log of staff in the building; and visitors signing in/out book.
  •  Help other departments with administration duties
  •  Receive goods/services into reception and keep a log of deliveries/attendance.
  •  At all times comply with company policies, procedures and instructions.
  •  Carry out all other duties reasonably required by Head of Department.
  •  Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
Closing Date
22/03/2019