Receptionist (Part Time)

Division
Redrow Homes Thames Valley
Department
Administration
Number of positions for this role
2
Location
Oxford
Summary

To professionally operate the Division’s switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them "feel good" about Redrow.

Scope: Based in the Division’s Reception area and working mainly on their own, the job holder will welcome and greet both telephone callers and visitors.

 

Key Responsibilities

1. Handle phone calls

  • Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.
  • Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.
  • Transfer calls as needed.
  • Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

2. Visitor Liaison

  • Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.
  • Keep track of key peoples movements within the building and when they are working away from the office.
  • Create good impression of Redrow with your visitor at all available points of contact.

3. Other Duties

  • Open the morning post and distribute to appropriate Departments.
  • Ensure sure post and DX are picked up at appropriate times.
  • Arrange couriers for Urgent Packages.
  • Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.
  • Keep reception area tidy.
  • Maintain log of staff in the building; and visitors signing in/out book.
  • Help other departments with administration duties
  • Receive goods/services into reception and keep a log of deliveries/attendance.
  • At all times comply with company policies, procedures and instructions.
  • Carry out all other duties reasonably required by Head of Department.
  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Working Relationships:

Effective working relationships are an essential part of daily working life. The focus in this role is both:-

Internal: Colleagues within Operating Division; and

External: External telephone calls and all Visitors to the Company.

These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

Job Decription
Receptionist.pdf
Closing Date
18/06/2019