Receptionist (Part Time)

Redrow Homes Thames Valley
Number of positions for this role

To professionally operate the Division’s switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them "feel good" about Redrow.

Scope: Based in the Division’s Reception area and working mainly on their own, the job holder will welcome and greet both telephone callers and visitors.


Key Responsibilities

1. Handle phone calls

  • Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.
  • Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.
  • Transfer calls as needed.
  • Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

2. Visitor Liaison

  • Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.
  • Keep track of key peoples movements within the building and when they are working away from the office.
  • Create good impression of Redrow with your visitor at all available points of contact.

3. Other Duties

  • Open the morning post and distribute to appropriate Departments.
  • Ensure sure post and DX are picked up at appropriate times.
  • Arrange couriers for Urgent Packages.
  • Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.
  • Keep reception area tidy.
  • Maintain log of staff in the building; and visitors signing in/out book.
  • Help other departments with administration duties
  • Receive goods/services into reception and keep a log of deliveries/attendance.
  • At all times comply with company policies, procedures and instructions.
  • Carry out all other duties reasonably required by Head of Department.
  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

Working Relationships:

Effective working relationships are an essential part of daily working life. The focus in this role is both:-

Internal: Colleagues within Operating Division; and

External: External telephone calls and all Visitors to the Company.

These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

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