IT Helpdesk Apprentice

Redrow Group Services
Number of positions for this role
St Davids Park, Ewloe

The Help Desk team works with the Technical Support and Software Support teams to deliver an efficient and cost effective IT service to the Redrow group of companies.

The responsibilities of the team include logging new and tracking existing IT incidents to conclusion using our Help Desk database, resolving minor IT issues, answering and tackling all telephone calls into the Technical support and Help Desk teams, supply of stock consumables, administration of user accounts, application and user security audits.

The succesfull candidate will be heavily involved with day-to-day Help Desk activities including resolution of minor IT problems, answering and distributing telephone calls to members of the Technical support team whilst working towards a level 2 apprenticeship with Coleg Cambria. 

What we are looking for

Here at Redrow we focus on getting the right people, to help us with our recruitment, we would like you to demonstrate your skills and experience, including:

- Experience of strong communication skills and working well in teams

- Working to deadlines, reliability and attention to detail

- Organisational skills

- A positive, "can-do" attitude

- Flexibility in your approach to working

Application tips

It’s not just about the placements we offer; Redrow want the right people working for us. As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow? 

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

What next? Our recruitment and selection process is designed specifically to get the best from you and demonstrate your personal qualities. So be yourself, take initiative, get involved and enjoy it!

Good luck!

Redrow is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Closing Date