Sales Office Assistant

Redrow Homes Lancashire
Number of positions for this role

Scope: The position demands absolute discretion, reliability and confidentiality. The jobholder will provide a range of secretarial/administrative services within the department.

Key Responsibilities

Key Responsibilities:

1. Provide secretarial assistance to Sales Administrator producing letters, memos,

reports, spreadsheets, filing; and general administration for the sales department.

2. Following the set procedure record/input sales releases, reservations, cancellations,

exchanges, hand-overs and legal completions onto the sales information system,

along with full customer details/choices and produce/post relevant letters and

statements and update office (wall) charts as appropriate.

3. Produce and maintain plot files, distribute copies to other departments and


4. Produce/amend standard forms for use on site and in the office to assist the sales

team. Keep stock and order materials and stationery used by all the sales team, and

order uniforms/badges for sales consultants.

5. Take telephone enquiries from prospective customers regarding both forthcoming

and existing sites, creating a database for future use with mail shots; produce mail

shots as requested. Input customer enquiries and questionnaires into the marketing


6. Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies

and comply with employee responsibilities.

7. At all times comply with company policies, procedures and instructions.

8. Implement new ideas and methods and continue to seek ways of both improving

contribution to the organisation’s goals and enhancing the reputation of the company.

9. Liaise with sales consultants via Sales Administrator and ensure they receive relevant

copies of letters, price lists, memo’s, reports and standard forms by fax or post


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