Customer Services Technician

Division
Redrow Homes North West
Department
Customer Services
Number of positions for this role
1
Location
Woodford Garden Village
Summary

To provide a high standard of service to our customers, safely,
professionally and within agreed or reasonable timescales,
ensuring minimum disruption and inconvenience to the
customer during the carrying out of any remedial work.

Key Responsibilities

Key Responsibilities:
The job holder will undertake a range of work covering carpentry, plastering, painting, and
basic remedial work.
1. To comply with Redrow’s customer service policy and procedures.
2. Complete all work instructions to a high standard in a safe, professional and timely
manner.
3. Work in a clean and tidy manner.
4. Ensure that all work is carried out in a cost effective manner that minimises wastage
of materials.
5. Attend the operating company’s office at least once a week to review work plans and
pick up work instructions.
JOB DESCRIPTION
6. Comply with Redrow’s health, safety and environmental policies, with particular
responsibility for the health and safety of members of the public.
7. At all times comply with any other relevant company policies, procedures and
instructions, including producing his/her identity card to customers and others at
appropriate times and/or on request.
8. Contribute to improving the business and protecting and enhancing the reputation of
the company by putting forward new ideas and, when requested to do so, by
implementing change.