Customer Services Technician

Division
Redrow Homes Eastern
Department
Customer Services
Number of positions for this role
2
Location
Eastern
Summary

The job holder is responsible for ensuring that the customer
service van is kept clean and tidy, and that his/her toolkit is
complete and in good and safe working order; and for sourcing
materials and submitting invoices /bills of sale as required.
The Customer Services Department is the interface between
external customers and internal departments.
The Customer Services Department assumes responsibility for
remedial work following receipt of the Customer Services blue
book, when it is completed or when there is no longer a sales
presence on site. The majority of the Customer Services
Department’s work falls within the two year initial guarantee
period, although it can extend to any time throughout the 10
year NHBC guarantee period.
The job holder is required to be properly attired in a Redrowbranded
uniform provided by Redrow and for wearing
overshoes when in customers’ homes and ensuring that PPE
compliant clothing is worn as required when on site.
In fulfilling the role, the job holder is required to be respectful,
polite, proper and courteous in his/her dealings with our
customers.

Key Responsibilities

The job holder will undertake a range of work covering carpentry, plastering, painting, and
basic remedial work.


1. To comply with Redrow’s customer service policy and procedures.
2. Complete all work instructions to a high standard in a safe, professional and timely
manner.
3. Work in a clean and tidy manner.
4. Ensure that all work is carried out in a cost effective manner that minimises wastage
of materials.
5. Attend the operating company’s office at least once a week to review work plans and
pick up work instructions.
JOB DESCRIPTION
6. Comply with Redrow’s health, safety and environmental policies, with particular
responsibility for the health and safety of members of the public.
7. At all times comply with any other relevant company policies, procedures and
instructions, including producing his/her identity card to customers and others at
appropriate times and/or on request.
8. Contribute to improving the business and protecting and enhancing the reputation of
the company by putting

Closing Date
06/01/2020