Customer Services Technician
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To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry.
The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.
- Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
- ‘Hands on professional’ at the direction of the CSM/HOCS
- Pre-visit interaction with customers to ensure total transparency about what will be done and when.
- Attend appointments as scheduled by the CS team
- Source materials in preparation of visits
- Manage customer expectations, Manage internal & external relationships
- Produce identity card on introduction, and ensure the property is adequately protected - before commencement of works, including PPE and overshoes
- Ensure all works are carried out in accordance with specific risk assessments and method statements
- Build a thorough knowledge of Redrow housetypes and construction processes
- Have a knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, Redrow quality standards and customer charter
- Complete work instructions to customer’s satisfaction
- Tools – Carry the full requirement and replace where necessary, Pat Tested, Van to be kept clean, tidy and organised
- Communicate daily with the office and CS Team to update, record completed work instructions, reason for delays etc. Attend office weekly
- Escalate / report difficulties as a matter of priority to CSM/HOCS
- Feedback patterns of design/specification issues to CSM/HOCS
- Materials receipts to be issued to the office weekly
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>