Customer Service Administrator (Temporary)
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Closing Date: 24/10/2020
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Summary
This role will support the Customer Services Department by handling telephone enquiries from our customers, administering the customer service information system and providing wider administrative duties for the department.
Key Responsibilities
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Handle telephone queries, ascertaining the most efficient route to satisfactory conclusion and in a manner which gives customers confidence that they are dealing with professional representatives of the company who are able to assist with their queries. Record accurate information and determine next course of action, referring to the Customer Services Manager/Co-ordinator (as appropriate) over issues where the relevant technical or practical experience is required to make a sound judgement.
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Open and distribute morning post; and deal with any customer letters which need to be logged and copied to the relevant personnel.
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Manage and update Customer Services Manager’s/Coordinator’s (as appropriate) appointment diary; ensuring that appointments are made in geographically proportioned areas.
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Manage the Customer Service System ensuring all new items are entered, progress updated and completed items removed.
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Assist the Customer Service Department in ensuring all corrective work is managed, as follows:
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work instructions created
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arrangements made with customer for work to be done and confirmed in writing/by phone/email
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arrangements made with contractors for work to be completed and confirmed by fax/letter/email
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monitored on a daily basis to ensure that programmed works have been completed to the customer’s reasonable satisfaction by the subcontractors
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all members of the Department produce their identity cards to customers and others at appropriate times and/or on request
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Ensure general administration is managed on a daily basis, such that the office runs smoothly and that paperwork is kept accurately filed/stored in a tidy office environment and undertake all the appropriate archiving work.
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Produce Customer Service System Report for Board Meeting based on information extracted therefrom.
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Record, type and distribute Customer Service Meeting minutes.
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Ensure registration of all homes with Homeserve (or replacement service provider) on the day of legal completion.
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
