Receptionist Part Time

Redrow Group Services
Human Resources
Number of positions for this role
St Davids, Ewloe

To professionally operate the Group Head Office switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them "feel good" about Redrow.

Based in the Head Office Reception area and working on their own a times, the job holder will welcome and greet both telephone callers and visitors.

Key Responsibilities

1. Handle phone calls

  • Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.

  • Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.

  • Transfer calls as needed.

  • Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

2. Visitor Liaison

  • Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.

  • Keep track of key peoples movements within the building and when they are working away from the office.

  • Create good impression of Redrow with your visitor at all available points of contact.

3. Other Duties

  • Open the morning post and distribute to appropriate Departments.

  • Ensure sure post and DX are picked up at appropriate times.

  • Arrange couriers for Urgent Packages.

  • Keep reception area tidy.

  • Maintain log of staff in the building; and visitors signing in/out book.

  • Help other departments with administration duties

  • Receive goods/services into reception and keep a log of deliveries/attendance.

  • At all times comply with company policies, procedures and instructions.

Job Description
Closing Date