To professionally operate the Group Head Office switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them "feel good" about Redrow.

Based in the Head Office Reception area and working on their own a times, the job holder will welcome and greet both telephone callers and visitors.

1. Handle phone calls

• Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.

• Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.

• Transfer calls as needed.

• Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

2. Visitor Liaison

• Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.

• Keep track of key peoples movements within the building and when they are working away from the office.

• Create good impression of Redrow with your visitor at all available points of contact.

3. Other Duties

• Open the morning post and distribute to appropriate Departments.

• Ensure sure post and DX are picked up at appropriate times.

• Arrange couriers for Urgent Packages.

• Keep reception area tidy.

• Maintain log of staff in the building; and visitors signing in/out book.

• Help other departments with administration duties

• Receive goods/services into reception and keep a log of deliveries/attendance.

• At all times comply with company policies, procedures and instructions.