Customer Services Technician
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Closing Date:
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Summary
The job holder is responsible for ensuring that the customer service van is kept clean and tidy, and that his/her toolkit is complete and in good and safe working order; and for sourcing materials and submitting invoices /bills of sale as required.
The Customer Services Department is the interface between external customers and internal departments.
The Customer Services Department assumes responsibility for remedial work following receipt of the Customer Services blue book, when it is completed or when there is no longer a sales presence on site. The majority of the Customer Services Department’s work falls within the two year initial guarantee period, although it can extend to any time throughout the 10 year NHBC guarantee period.
The job holder is required to be properly attired in a Redrowbranded uniform provided by Redrow and for wearing overshoes when in customers’ homes and ensuring that PPE compliant clothing is worn as required when on site.
In fulfilling the role, the job holder is required to be respectful, polite, proper and courteous in his/her dealings with our customers.
Key Responsibilities
The job holder will undertake a range of work covering carpentry, plastering, painting, and basic remedial work.
1. To comply with Redrow’s customer service policy and procedures.
2. Complete all work instructions to a high standard in a safe, professional and timely manner.
3. Work in a clean and tidy manner.
4. Ensure that all work is carried out in a cost effective manner that minimises wastage of materials.
5. Attend the operating company’s office at least once a week to review work plans and pick up work instructions.
6. Comply with Redrow’s health, safety and environmental policies, with particular responsibility for the health and safety of members of the public.
7. At all times comply with any other relevant company policies, procedures and instructions, including producing his/her identity card to customers and others at appropriate times and/or on request.
8. Contribute to improving the business and protecting and enhancing the reputation of the company by putting forward new ideas and, when requested to do so, by implementing change.
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
