Receptionist - PT

Division
Redrow Homes South Midlands
Department
Administration
Number of positions for this role
1
Location
Northampton
Summary

To professionally operate the Group Head Office switchboard ensuring all calls are answered promptly and efficiently directed to the correct person and greets all customers/suppliers/visitors in a cheerful, enthusiastic and professional manner, making them “feel good” about Redrow.

Based in the Head Office Reception area and working on their own at times, the jobholder will welcome and greet both telephone callers and visitors. The jobholder will ensure they consistently achieve the company’s standards for welcoming and greeting both telephone callers and visitors and delivers the required reception service to all employees.

Key Responsibilities

Handle phone calls

  • Answer the phone in a professional and courteous manner as quickly as possible, ideally within 4 rings.
  • Determine the purpose of callers and forward the call to the appropriate person or department or interact with the caller on behalf of Redrow Staff.
  • Transfer calls as needed.
  • Take accurate message from clients wishing to be called back. Deliver these messages to the appropriate member of staff.

Visitor Liaison

  • Welcome on-site visitors in a professional and courteous manner. Determine the nature of business and announce visitor to the appropriate person or department.
  • Keep track of key peoples movements within the building and when they are working away from the office.
  • Create good impression of Redrow with your visitor at all available points of contact.
  • Ensure the company’s procedures for visitor security are maintained at all times and remain vigilant regarding all persons who enter the company’s premises to ensure they are correctly identified.
     

Other Duties

  • Open the morning post and distribute to appropriate Departments.
  • Ensure sure post and DX are picked up at appropriate times.
  • Arrange couriers for Urgent Packages.
  • Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.
  • Keep reception area tidy.
  • Maintain log of staff in the building; and visitors signing in/out book.
  • Help other departments with administration duties
  • Monitor/order office stationary
  • Create purchase orders
  • Receive goods/services into reception and keep a log of deliveries/attendance.
  • At all times comply with company policies, procedures and instructions.
  • Carry out all other duties reasonably required by Head of Department.
  • Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.
  • Report faults to 3rd party providers with photocopiers, franking machine, etc  and follow up to ensure resolution of problems
  • Comply with responsibilities as laid down in the Group’s Health & Safety Policy in order to ensure a safe environment within the department.

 

 

 

 

 

 

 

 

Job Description
Receptionist_job_description_South_Midlands_.pdf
Closing Date
26/03/2021