Customer Service Apprentice

Division
Redrow Homes Lancashire
Department
Apprentices
Number of positions for this role
1
Location
Chorley, PR7 7NA
Summary

ABOUT REDROW HOMES

Redrow is the UK’s fastest growing house builder.

Our purpose is to create a better way for people to live. We care about the quality of homes we build, the people who help us build them, the communities we create and the societies in which we live.

We are looking for high performing people looking to build a career with Redrow. At Redrow you will be part of a business that recognises achievement.

 THE ROLE

The Apprentice Customer Service Coordinator will work closely with the customer service coordinators to help deliver a first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers. The Apprentice Customer Service Coordinator will shadow member of the whole customer service team to learn and understand the keys skills required to deliver the key responsibilities set out below.

Key Responsibilities:

1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

2. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

3. Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

4. Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards

5. Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.

 6. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

7. Take ownership of queries, resolving routine non-complex issues yourself and escalating complex issues to your Customer Services Manager or Head of Customer Services.

8. Create and issue work instructions on RedCS/Internal systems, ensure Maintenance Technicians diaries are fully utilised, with consideration to geographical benefits and restrictions

9. Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion

10. Produce and maintain plot files,

11. Where required, act proactively and diligently in the compilation of the Homefile.

12. Ensure registration of all new homes with Nationwide Property Assistance on the day of legal completion. Monitor daily registration reports and respond to pdf reports issued by Nationwide Property Assistance following purchaser contact

13. Health and Safety - Organize the annual PAT testing of the technicians electrical equipment

14. Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.

15. At all times comply with company policies, procedures and instructions.

16. Coordinating works in social housing plots

17. Taking delivery of goods and booking items onto spreadsheet

18. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

 

WORKING RELATIONSHIPS

Effective working relationships are an essential part of daily working life.

The focus in this role is both:-

Internal: Colleagues within Operating Division.

External: Customers, Contractors and Sub- contractors

What we are looking for

Here at Redrow we focus on getting the right people, to help us with our recruitment, we would like you to demonstrate your skills and experience, including:


- Experience of strong communication skills and working well in teams

- Working to deadlines, reliability and attention to detail

- Organisational skills

- A positive, "can-do" attitude

- Flexibility in your approach to working

Application tips

It’s not just about the placements we offer; Redrow want the right people working for us. As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow?

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

What next? Our recruitment and selection process is designed specifically to get the best from you and demonstrate your personal qualities. So be yourself, take initiative, get involved and enjoy it!

Good luck!

Redrow is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Closing Date
28/05/2021