Warranty and Inspection Manager

This vacancy has now expired, and is not accepting any new applications.

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Division
Redrow Homes Lancashire
Department
Customer Services
Number of positions for this role
1
Location
Chorley - Lancashire
Summary

To deliver a first class service to our customers throughout the customer service process. The ability to deal efficiently and effectively with all customers and be able to manage customers’ expectations appropriately with the objective of achieving 5 star customer satisfaction ratings from our customers.

Key Responsibilities
  1. To carry out both inspections and investigations within customer’s properties to confirm whether issues/faults reported to the Customer Services department are warranty items/building defects

  2. Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards

  3. Liaison with customers to determine warranty issues, building defects and any other potential requirements

  4. Protect the business position and ensure costs controlled of works are carried out

  5. Oversee and line manage the Customer Service Technicians, ensuring the works they undertake are of a high standard and being completed in a reasonable time frame

Job Description
Warranty_and_Inspection_Manager.pdf
Closing Date
12/05/2021

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.