Redrow: Warranty and Inspection Manager - Redrow Homes Lancashire

Warranty and Inspection Manager

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Redrow Homes Lancashire
Chorley - Lancashire
Permanent
Competitive salary

Closing Date: 12/05/2021

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Summary

To deliver a first class service to our customers throughout the customer service process. The ability to deal efficiently and effectively with all customers and be able to manage customers’ expectations appropriately with the objective of achieving 5 star customer satisfaction ratings from our customers.

Key Responsibilities

  1. To carry out both inspections and investigations within customer’s properties to confirm whether issues/faults reported to the Customer Services department are warranty items/building defects

  2. Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards

  3. Liaison with customers to determine warranty issues, building defects and any other potential requirements

  4. Protect the business position and ensure costs controlled of works are carried out

  5. Oversee and line manage the Customer Service Technicians, ensuring the works they undertake are of a high standard and being completed in a reasonable time frame

What we can do for you

We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.

At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.

Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.

We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.

Job Description