Graduate Support Technician

Division
Redrow Group Services
Department
IT
Number of positions for this role
1
Location
St Davids Park, Ewloe
Summary

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

To provide an efficient and effective Help Desk, support and installation service as per brief and targets set by the management team. The Desktop & Server team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies.

The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.

Key Responsibilities;

Helpdesk

  • Provide assistance and support to the IT Help Desk (first line as required) - general call taking and incident recording.

  • Provide a professional and efficient approach to solving allocated Help Desk issues within expected timescales, ensuring that customers are kept fully informed of progress at all times (may include weekend, bank holiday and other company holiday periods).

  • Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

  • Maintain topicality of the Help Desk and asset database at all times

Operations

  • Perform regular operational checks required by the department, both morning and afternoon (flexible approach to standard working hours is required), as rostered.

  • Assist with the departmental day-to-day operational activities (as required).

Support

  • Assist with the upkeep of the company's client and server computer infrastructure (as required).

  • Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

  • Attend site/regional offices as required by the department (locations across the country), providing a professional, punctual and courteous service.

Security

  • Help ensure appropriate internal and external security systems and procedures are in place at all times, including access to data and systems, passwords, firewalls, anti-virus measures etc.

  • Report to management breaches in security.

  • Ensure the Group IT Security and Health & Safety standards are followed.

What we are looking for

We focus on getting the right people for the role, therefore we accept applicants who:

Have a 2:1 degree or higher
Have initiative, plenty of drive and are a strong team player
Are committed to diversity and inclusion

  • We want you to love your job and feel rewarded for the contribution you make. By joining us you can expect a competitive salary, in addition to many other benefits including:

  • 24 days annual holiday increasing every 2.5 years up to a maximum of 28 days after 10 years’ service

  • Annual company performance related-bonus

  • Discounts on a variety of products and services through our employee discount programme

  • Exceptional training opportunities for you to gain skills and experience

  • Chance to work towards qualifications and accreditations with our support

  • Access to our Employee Assistance Programme which is a confidential service that offers 24/7 support for a wide range of concerns, from mental health to legal support, 365 days a year

  • Generous pension scheme

Application tips

As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow?

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

Job Description
Job_Description_Graduate_Support_Technician.pdf
Closing Date
30/06/2021