Customer Services Technician

This vacancy has now expired, and is not accepting any new applications.

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Division
Redrow Homes Lancashire
Department
Customer Services
Number of positions for this role
1
Location
Chorley - Lancashire
Summary

To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Key Responsibilities

General

  1. Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
  2. Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
  3. Be a ‘hands on professional’ at the direction of the Customer Services Management team
  4. Build a thorough knowledge of Redrow house-types and construction processes
  5. Carry the full requirement of tools needed to do your job and replace where necessary – ensuring they are PAT tested and the van is kept clean, tidy and organised
Job Description
Job_Description_Customer_Services_Technician_March_2021.pdf
Closing Date
12/05/2021

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.