IT System Support Apprentice

Redrow Group Services
Number of positions for this role
Flintshire CH5 3RX


Redrow Homes are looking for an individual who is passionate about supporting others on a helpdesk. Working as an apprentice you will support with the day to day running of a busy IT Systems Helpdesk undertaking various administration duties on a day to day basis. The successful candidate would need excellent communication and IT skills. As part of the apprenticeship you will be studying a Level 2 IT Professionals Apprenticeship with one of Redrows chosen training partners.

Redrow has a proud reputation for building distinctive and high quality homes across England and Wales. We have 16 different departments who all work together to complete one goal, and that is to effectively Design, Build and Sell luxury homes.

As an apprentice with Redrow, you will join a dynamic team, fulfil your passion and start gaining skills needed to build an exciting career.  If you want to start earning while gaining the skills, and qualifications, then Redrow’s Apprentice program is perfect for you!

Responsible for:

Responsible to: Systems Programme, Release and Support Coordinator


To provide administration support within an office setting by:

  • Answer the IT Systems Support Helpdesk telephone
  • Record helpdesk calls in our call handling system
  • Update the call handling system
  • Undergo training in the use of Redrow IT Systems
  • Undergo training in the use of SQL to query a relational database
  • Provide assistance to Redrow Systems Users
  • Resolve helpdesk calls under the guidance of other team members
  • Assist in the production of IT Systems Helpdesk stats
  • Ensure familiarity with Redrow’s Group Health, Safety and Environmental policies and comply with employee responsibilities.
  • At all times comply with company policies, procedures and instruction.
What we are looking for

THE PERSON (Essential)

  • IT literate with a good understanding of Microsoft Office packages
  • 5 GCSEs including Maths and English at grade 4 or above (Grade C+) or an equivalent
  • Willing to learn
  • Excellent verbal and written communication skills
  • Ability to take on instructions
  • Excellent organizational skills
  • Able to work in both a teams as well as own initiative
  • Able to work to tight deadlines in a pressured environment

THE PERSON (Desirable)

  • Previous experience of working within an office (paid or voluntary)
Application tips

It’s not just about the placements we offer; Redrow want the right people working for us. As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow?

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

What next? Our recruitment and selection process is designed specifically to get the best from you and demonstrate your personal qualities. So be yourself, take initiative, get involved and enjoy it!

Good luck!

Redrow is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Closing Date