Customer Services Coordinator (Level 2)

Division
Redrow Homes Southern Counties
Department
Customer Services
Number of positions for this role
1
Location
Basingstoke - Southern Counties
Summary

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales.

Key Responsibilities
  1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

  2. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

  3. Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

  4. Work within the guidelines of the NHBC / Premier Guarantee and Redrow's standards

Job Description
Job_Description_CS_Coordinator_Level_2.pdf
Closing Date
06/10/2021