Customer Services Technician

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Division
Redrow Homes South Midlands
Department
Customer Services
Number of positions for this role
1
Location
South Midlands
Summary

To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Responsible for: Customer Services Apprentice Technician

Responsible to: Customer Services Manager, Assistant Customer Services Manager, Senior Customer Services Manager

Key Responsibilities

Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.

Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively

Be a ‘hands on professional’ at the direction of the Customer Services Management team

Build a thorough knowledge of Redrow house-types and construction processes

Carry the full requirement of tools needed to do your job and replace

Closing Date
30/11/2021

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.