Redrow: Customer Services Apprentice - Redrow Homes Yorkshire

Customer Services Apprentice

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.

Redrow Homes Yorkshire
Wakefield - WF2 0XG
Fixed Term
Competitive salary

Closing Date: 18/03/2022

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.


Redrow Homes are looking for an individual who is passionate about excellent customer service. Working as an apprentice you will support with the day-to-day running of a busy customer services department undertaking varies administration duties on a daily basis.

The main objective of your role would be to support the Customer Services Department in providing a high quality service to our customers by administering the customer service information system and providing all other administration services for the Customer Services Department. As part of the apprenticeship you will be studying a L2 or L3 customer service qualification through one of Redrow’s training partners.

As an apprentice with Redrow, you will join an exciting team, fulfil your passion and start gaining skills needed to build an exciting career.  If you want to start earning while gaining the skills, and qualifications, then Redrow’s Apprentice programme is perfect for you!


  • Answer the telephone/take messages champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

  • Ensure Accuracy of all inputted data and all communication in line with procedures.

  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

  • Support the management of technicians diaries and develop relationships within the team with all staff members

  • Understand the need for effective customer service and its role within our standards as a 5* builder. 

  • Support the production and maintenance of plot files

  • Support the coordination of works in social housing plots

  • Taking delivery of goods and booking items onto spreadsheet

  • Greeting any and all visitors in a professional and courteous manner

  • Raise purchase orders using in-house system

  • To monitor and process post both in and out

  • Provide support with Administration tasks including but not limited to -typing, photocopying, scanning and laminating

  • At all times comply with company policies, procedures and instructions

  • Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities

  • Contribute to improving the business, protecting and enhancing the reputation of the company by putting forward new ideas and, when requested to do so, implementing change

What we are looking for

  • Someone with excellent verbal and written communication skills

  • IT literate

  • 5 GCSEs including Maths and English at grade 4 or above (Grade C+) or an equivalent

  • Willing to learn

  • Ability to take on instructions

  • Excellent organisational skills

  • Able to work in both a teams as well as own initiative

  • Able to work to tight deadlines in a pressured environment

What we can do for you

We’ve been building a proud reputation for beautiful high quality homes across England and Wales for over 40 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.

At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.

Supporting the physical, emotional and financial wellbeing of our people really matters and it’s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.

We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.

Application tips

It’s not just about the placements we offer; Redrow want the right people working for us. As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow?

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

What next? Our recruitment and selection process is designed specifically to get the best from you and demonstrate your personal qualities. So be yourself, take initiative, get involved and enjoy it!

Good luck!

Redrow is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Job Description