Customer Services Coordinator Level 1

Division
Redrow Homes London
Department
Customer Services
Number of positions for this role
1
Location
London
Summary

The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.

Key Responsibilities
  • Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently
  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
  • Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements
  • Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards
  • Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager of Head of Customer Services.
Job Description
Job_Description_Customer_Services_Coordinator_Level_1.pdf
Closing Date
05/06/2022