The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.

Responsible for: No direct reports

Responsible to: Customer Services Manager

• Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently.
• Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
• Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements.
• Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards.
• Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.

Please refer to the Job Description for full details.