Customer Services Technician
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Closing Date: 21/06/2022
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Summary
To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.
Responsible for: Customer Services Apprentice Technician
Responsible to: Customer Services Manager, Assistant Customer Services Manager, Senior Customer Services Manager
Key Responsibilities
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Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
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Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
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Be a ‘hands on professional’ at the direction of the Customer Services Management team
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Build a thorough knowledge of Redrow house-types and construction processes
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Carry the full requirement of tools needed to do your job and replace where necessary – ensuring they are PAT tested and the van is kept clean, tidy and organised
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Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Redrow’s Complaints and Resolution Policy
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Work within the guidelines of the Warranty Provider and Redrow's standards
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
