To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Responsible for: Customer Services Apprentice Technician

Responsible to: Customer Services Manager, Assistant Customer Services Manager, Senior Customer Services Manager

• Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.

• Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively

• Be a ‘hands on professional’ at the direction of the Customer Services Management team

• Build a thorough knowledge of Redrow house-types and construction processes

• Carry the full requirement of tools needed to do your job and replace where necessary – ensuring they are PAT tested and the van is kept clean, tidy and organised

• Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Redrow’s Complaints and Resolution Policy

• Work within the guidelines of the Warranty Provider and Redrow's standards