Group Customer Resolution Advisor
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Closing Date: 26/05/2022
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Summary
To deliver first class service to our customers throughout the complaints journey dealing effectively and efficiently with complaints being supported by the relevant division. The key objectives are to monitor incoming complaints and ensure that you assist divisions and our Executive Board in resolving complicated, escalated complaints regardless of channel. In doing so, aim to improve Redrow’s reputation by quickly identifying root cause.
Key Responsibilities
To assist with the effective implementation of the group complaints policy liaising with group and divisional colleagues.
-
To support the Group Resolution Manager on the implementation of an industry-leading group complaints process
-
Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence
-
To monitor incoming complaints via a central mailbox and via Redrow’s complaint and resolution system
-
To ensure any responses fit with Redrow’s tone of voice
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
