Group Customer Resolution Advisor

Redrow Group Services
Customer Services
Number of positions for this role

To deliver first class service to our customers throughout the complaints journey dealing effectively and efficiently with complaints being supported by the relevant division. The key objectives are to monitor incoming complaints and ensure that you assist divisions and our Executive Board in resolving complicated, escalated complaints regardless of channel. In doing so, aim to improve Redrow’s reputation by quickly identifying root cause.

Key Responsibilities

To assist with the effective implementation of the group complaints policy liaising with group and divisional colleagues.

  • To support the Group Resolution Manager on the implementation of an industry-leading group complaints process

  • Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

  • To monitor incoming complaints via a central mailbox and via Redrow’s complaint and resolution system

  • To ensure any responses fit with Redrow’s tone of voice

Job Description
Closing Date