Customer Services Technician

Division
Redrow Homes Southern
Department
Customer Services
Number of positions for this role
1
Location
Crawley
Summary

Recently opened Redrow Southern office in Crawley, where the team will be expanding Redrow’s reach to Surrey and Sussex. At maturity, the division aims to build 600 homes annually to meet the demand for properties in London’s commuter belt. To achieve a better way to live for our customers, we need to ensure our teams have the very best space to work and develop. It’s our hope that our new base in Crawley will provide a creative and dynamic environment for our colleagues to thrive. 

Role is to manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Find out more about our Southern office click here 

Key Responsibilities
  • Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
  • Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
  • Be a ‘hands on professional’ at the direction of the Customer Services Management team
  • Build a thorough knowledge of Redrow house-types and construction processes
  • Carry the full requirement of tools needed to do your job and replace where necessary – ensuring they are PAT tested and the van is kept clean, tidy and organised
Job Description
Job_Description_Customer_Services_Technician.pdf
Closing Date
01/08/2022