Customer Services Technician

Division
Redrow Homes South East
Department
Customer Services
Number of positions for this role
1
Location
South East
Summary

To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Key Responsibilities
  • Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
  • Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
  • Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Redrow’s Complaints and Resolution Policy
  • Work within the guidelines of the Warranty Provider and Redrow's standards
  • Review your diary and ensure that workload is allocated appropriately ensuring works can be completed right first time in the time allowed

Further details are within the attached job description below.

Job Description
Job_Description_Customer_Services_Technician.pdf
Closing Date
08/07/2022