IT Helpdesk Apprentice

Division
Redrow Group Services
Department
Apprentices
Number of positions for this role
1
Location
Flintshire - CH5 3RX
Summary

HELPDESK

  • Log IT related queries onto the Help Desk database, providing the customer with reference and priority details.
  • Prioritise Help Desk incidents depending upon business urgency.
  • Resolve problems at 1st line where possible.
  • Escalate issues to 2nd line support – Technical & Software support teams.
  • Keep customer informed of incident progress at regular intervals.
  • Manage customer expectations.
  • Review logged incidents regularly, escalating matters accordingly.
  • Update Help Desk incident information to maintain topicality at all times.
  • Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

TELEPHONY

  • Answer telephone calls for Technical support and Help Desk teams, ensuring that queries are tackled efficiently by either transferring the call to a team member or logging details on the Help Desk incident database.

DOCUMENTATION

  • Maintain user, reference and misc. other documentation as required.

SECURITY

  • Administer user accounts i.e. setting up, altering, revoking and removing.
  • Reset and/or unlock user accounts passwords as required and in accordance with department procedures.
  • Report to management breaches in security as required.
What we are looking for
  • Self-motivated and driven

  • Keen interest in technology and computers

  • Team player as well being able to work independently

  • Strong communication skills

  • Attention to detail

  • Willingness to learn

  • Passion

Application tips

It’s not just about the placements we offer; Redrow want the right people working for us. As we expect a lot of applications, we need our successful candidates to stand out from the rest. We like our people to be different – so what sets you apart? What can you offer us? Why do you want to work at Redrow?

Be clear and concise, and make sure that everything that goes into your application represents your qualities.

What next? Our recruitment and selection process is designed specifically to get the best from you and demonstrate your personal qualities. So be yourself, take initiative, get involved and enjoy it!

Good luck!

Redrow is an equal opportunities employer and welcomes applications from all suitably qualified candidates, regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Closing Date
22/08/2022