Customer Services Manager

This vacancy has now expired, and is not accepting any new applications.

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Division
Redrow Homes South West
Department
Customer Services
Number of positions for this role
1
Location
Exeter
Summary

The Customer Service Manager will deliver a first class service to our customers throughout the customer service process. The role will involve management of a small team of Customer Services Technicians and close interaction with the Customer Service Co-ordinators. In addition they will also manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry.


Responsible for: Customer Service Technicians and Customer Service Co-ordinators


Responsible to: Head of Customer Service

 

Key Responsibilities

 

  • Increase NPS year on year.  Increase promotors and decrease detractors through addressing customer needs efficiently and effectively.

  • Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required.

  • Champion the customer throughout the business and be the first elevated point of contact once exchange has taken place if  the customer once exchange has taken place.

  • Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised. This will involve occasional evening/weekend working.

  • Manage internal and external relations to ensure that customers are satisfied.

Please refer to the Job Description for full details.

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Job Description
Job_Description_Customer_Services_Manager.pdf
Closing Date
10/08/2022

This vacancy has now expired, and is not accepting any new applications.

Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.