Customer Service Maintenance Technician

Division
Redrow Homes South East
Department
Customer Services
Number of positions for this role
1
Location
South East Region
Summary

To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Key Responsibilities
  • Assist with maintaining a Recommend rating at above target to ensure the business remains a 5 star builder.
  • Support the Customer Services team to increase all Customer Satisfaction KPI's year on year and ensure they remain above target. Including NPS. Increase promoters and decrease detractors through addressing customer needs efficiently and effectively
  • Review your diary and ensure that workload is allocated appropriately ensuring works can be completed right first time in the time allowed
  • Produce identity card on introduction, and ensure the property is adequately protected before commencement of works, including PPE and overshoes. Take relevant photographs confirming protection, before and after works.
  • Provide clear verbal and written communication with customers and manage their needs and expectations appropriately
Job Description
Job_Description_Customer_Services_Technician.pdf
Closing Date
31/08/2022