Junior Support Technician
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Closing Date: 24/02/2023
This vacancy has now expired, and is not accepting any new applications.
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively.
Summary
The Network team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies. The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.
Key Responsibilities
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Provide assistance and support to the IT Help Desk (first line as required) - general call taking and incident recording.
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Provide a professional and efficient approach to solving allocated Help Desk issues within expected timescales; ensuring that customers are kept fully informed of progress at all times (may include weekend, bank holiday and other company holiday periods).
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Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).
What we can do for you
We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.
At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.
Supporting the physical, emotional and financial wellbeing of our people really matters and it\'s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.
We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.
