To deliver first class service to our customers throughout the complaints journey dealing effectively and efficiently with complaints being supported by the relevant division. The key objectives are to monitor incoming complaints and ensure that you assist divisions and our Executive Board in resolving complicated, escalated complaints regardless of channel. In doing so, aim to improve Redrow’s reputation by quickly identifying root cause.

The Surveying Department in an Operating Division is responsible for monitoring and controlling expenditure on all the company’s developments by controlling the “cost of sales”, as well as ensuring that all Group Commercial policies and procedures are adhered to within the company. The job holder is responsible for Procurement, Payments, Valuations and administration of Health and Safety procedures.

Responsible for: As appropriate - Assistant Surveyors, Commercial Assistants

Responsible to: Commercial Manager/Chief Quantity Surveyor/Commercial Director

Part time position

The Surveying Department in an Operating Division is responsible for monitoring and controlling expenditure on all the company’s developments by controlling the “cost of sales”, as well as ensuring that all Group Commercial policies and procedures are adhered to within the company. The job holder is responsible for Procurement, Payments, Valuations and administration of Health and Safety procedures.

Responsible for: As appropriate - Assistant Surveyors, Commercial Assistants

Responsible to: Commercial Manager/Chief Quantity Surveyor/Commercial Director

• Confirming to general health, safety and welfare in the workplace

• Able to provide excellent customer service, updating internal and external stakeholders at all times

• Using a range of hand and power tools as required for the job

• Carry out repairs and installation to the fabric of a building, for example, walls, doors, door frames, skirting boards or plaster damage to internal walls

• Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains

• Fitting kitchens and bathrooms with areas of tiling needing to be undertaken

• Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses

• Carry out repairs and reactive maintenance

To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. The Customer Service Technician will deliver a first class service to our customers and address their maintenance needs and concerns though quality workmanship, professional attitude and within agreed timescales.

Responsible for: Customer Services Apprentice Technician

Responsible to: Customer Services Manager, Assistant Customer Services Manager, Senior Customer Services Manager

• Answer the telephone/take messages

• Typing, photocopying, scanning and laminating

• Assisting the Services/Utility Coordinator in their duties

• Obtaining development Post Codes and Address

• Upload information to the development Data System as required.

• Greeting visitors in a professional and courteous manner

• Raise purchase orders using in-house system

• Monitor stationary and reorder as required

• Receive goods/services into reception and keep a log of deliveries

• Support with administrative assistance to Technical Departments within the divisional office

• At all times comply with company policies, procedures and instructions

To play a key role in Redrow’s digital transformation by leading the development of the marketing automation platform and of the CRM system. To support Redrow’s Digital and CRM strategy by driving the development of a performing tech stack for customer engagement. To oversee the digital marketing processes and to be responsible of Redrow’s digital CRO. To be responsible for communication automation and to ensure Redrow’s customers receive highly personalized communications and relevant content.

Responsible for the conduct of dealing with legal queries and consents for the plot sales teams. 

The Server & Desktop team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies. The responsibilities of the IT Support team include help desk, fault resolution, daily operations, and supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day support of the Redrow IT infrastructure work, which includes the SAN, VMware and Windows servers. They will also be involved in project based work, perform daily SQL checks as well as monitor and resolve backup issues.

Working in the IT deparment within the IT Supply team you role will involve working closely with the divisional teams with the requisition, procurement and supply of all Redrow IT equipment.

The responsibilities of the IT Supply team include managing stocks of IT equipment, processing requsitions, Equipment Audits.

IT Supply- Contract/Requisitions/Mobile Devices

• Supporting the Coordinator with their day-to-day administration tasks
• Process incoming requisitions and data entering onto internal systems
• Liaise with colleagues over requisition queries in person and via telephone/email
• Process incoming requisitions for mobile devices and deal process any billing queries
• Place orders for mobile phones with supplier
• Provide configuration assistance and technical support for iPads.
• Carry out mobile connection and iPad audits.

IT Supply- Stock

• Process returned equipment and incoming deliverys including manual handling of heavy equipment / Boxes in accordance to company H&S procedures.
• Carry out regular stock checks and audits
• Maintain topical records of equipment on internal systems
• Provide assistance with all aspects of provisioning, delivery, configuration, packaging, shipment, installation, returns and disposal of equipment
• Provide assistance to the IT helpdesk where needed including call logging, note taking and 1st line fixing.
• Imaging and setup of IT equipment

IT Supply- Sales / Site Coordination

• Provide assistance in the setup / configuration of sales / site outlets
• Processing forms  and Arranging installations/decommissions/relocations of Sales and Site equipment
• Arrange and attend monthly meeting with Coordinator with every divisional Sales and Site teams, taking notes and ensuring any issues raised are actioned.
• Auditing of sales / site connections and equipment
• Carry out regular stock checks and audits
• Maintain topical records of equipment on internal systems

DOCUMENTATION

• Maintain up-to-date documentation and guides
• Highlight when documentation needs changing / improving