To provide the Group HS&E Director and Group HS&E Management Team with secretarial support, assist the Group HS&E Systems Manager with the HS&E Management System, and provide administration support to the HS&E Department. To work as an integral part of the team and to ensure the smooth running of the Department.

The jobholder will be providing a range of secretarial/administrative services within the department as well as providing a central point of contact within the Department.

Responsible to: Group HS&E Governance Manager

The HS&E Information Analyst will assist the Group HS&E Governance Manager in managing and analysing HS&E Data from various sources to enable the HS&E Department to focus resources and develop strategy to continuously improve the HS&E culture across the business.

ABOUT THE ROLE

Redrow Homes are looking for an individual who is passionate about supporting others on a helpdesk. Working as an apprentice you will support with the day to day running of a busy IT Systems Helpdesk undertaking various administration duties on a day to day basis. The successful candidate would need excellent communication and IT skills. As part of the apprenticeship you will be studying a Level 2 IT Professionals Apprenticeship with one of Redrows chosen training partners.

Redrow has a proud reputation for building distinctive and high quality homes across England and Wales. We have 16 different departments who all work together to complete one goal, and that is to effectively Design, Build and Sell luxury homes.

As an apprentice with Redrow, you will join a dynamic team, fulfil your passion and start gaining skills needed to build an exciting career.  If you want to start earning while gaining the skills, and qualifications, then Redrow’s Apprentice program is perfect for you!

Responsible for:

Responsible to: Systems Programme, Release and Support Coordinator

KEY RESPONSIBILITIES

To provide administration support within an office setting by:

• Answer the IT Systems Support Helpdesk telephone
• Record helpdesk calls in our call handling system
• Update the call handling system
• Undergo training in the use of Redrow IT Systems
• Undergo training in the use of SQL to query a relational database
• Provide assistance to Redrow Systems Users
• Resolve helpdesk calls under the guidance of other team members
• Assist in the production of IT Systems Helpdesk stats
• Ensure familiarity with Redrow’s Group Health, Safety and Environmental policies and comply with employee responsibilities.
• At all times comply with company policies, procedures and instruction.

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

To provide an efficient and effective Help Desk, support and installation service as per brief and targets set by the management team. The Desktop & Server team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies.

The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.

Key Responsibilities;

Helpdesk

• Provide assistance and support to the IT Help Desk (first line as required) - general call taking and incident recording.

• Provide a professional and efficient approach to solving allocated Help Desk issues within expected timescales, ensuring that customers are kept fully informed of progress at all times (may include weekend, bank holiday and other company holiday periods).

• Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

• Maintain topicality of the Help Desk and asset database at all times

Operations

• Perform regular operational checks required by the department, both morning and afternoon (flexible approach to standard working hours is required), as rostered.

• Assist with the departmental day-to-day operational activities (as required).

Support

• Assist with the upkeep of the company's client and server computer infrastructure (as required).

• Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

• Attend site/regional offices as required by the department (locations across the country), providing a professional, punctual and courteous service.

Security

• Help ensure appropriate internal and external security systems and procedures are in place at all times, including access to data and systems, passwords, firewalls, anti-virus measures etc.

• Report to management breaches in security.

• Ensure the Group IT Security and Health & Safety standards are followed.