ABOUT THE ROLE

Redrow are one of the UK’s largest and most successful five star housebuilders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce is a trainee – and you could be one of them!

Our Technical Graduate Programme offers a first-hand insight into how our award winning homes are built and designed. As we continue to grow, we want you to grow with us as we discover new ways of designing quality homes that push the boundaries of innovation and exceed expectations.

As part of the two year programme you will join the Technical Department of one of our regions, working and learning from experienced technical professionals such as our designers and engineers. You will also be mentored by Senior Directors within our business and have the opportunity to undertake formal training to support your ongoing professional development.

If you’ve got the enthusiasm, drive and determination to join Redrow and become the future of our business, apply now.

Please note that this role will initially be based from either our Ebbsfleet or Basingstoke divisional offices however, from September 2022, this role will be based at a new location within the Crawley, West Sussex area. Applicants should ideally be within a 45 minutes commuting distance of these locations.

ABOUT THE ROLE

Redrow are one of the UK’s largest and most successful five star housebuilders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce is a trainee – and you could be one of them!

Our Commercial Graduate Programme is an intensive two-year introduction to Redrow’s surveying and procurement processes. It is designed to give talented graduates the skills and understanding of how our Commercial Departments ensure the successful outcome of all of our developments and the growth of the Redrow Group.

As part of the programme you will join the Commercial Department of one of our regions, working and learning from experienced commercial professionals such as our surveyors and purchasing managers. You will also be mentored by Senior Directors within our business and have the opportunity to undertake formal training to support your ongoing professional development.

If you’ve got the enthusiasm, drive and determination to join Redrow and become the future of our business, apply now.

Please note that this role will initially be based from either our Ebbsfleet or Basingstoke divisional offices however, from September 2022, this role will be based at a new location within the Crawley, West Sussex area. Applicants should ideally be within a 45 minutes commuting distance of these locations.

Redrow are one of the UK’s largest and most successful five star housebuilders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce is a trainee – and you could be one of them!

Our Land Graduate Programme offers a fantastic opportunity to gain real experience of how our teams identify, evaluate and secure sufficient sites for residential development, on the most cost effective basis. You will also gain experience with our Planning teams who support the division’s strategic land objectives by achieving and maintaining a quality land bank.

As part of the two year programme you will join the Land Department of one of our regions, working and learning from experienced land and planning professionals such as our land managers and planners. You will also be mentored by Senior Directors within our business and have the opportunity to undertake formal training to support your ongoing professional development.

If you’ve got the enthusiasm, drive and determination to join Redrow and become the future of our business, apply now.

Please note that this role will initially be based from either our Ebbsfleet or Basingstoke divisional offices however, from September 2022, this role will be based at a new location within the Crawley, West Sussex area. Applicants should ideally be within a 45 minutes commuting distance of these locations.

Redrow are one of the UK’s largest and most successful five star housebuilders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce is a trainee – and you could be one of them!

Our Construction Graduate programme allows you to gain valuable experience working on a Redrow development site overseeing the physical build process of our homes. This fast-paced, hands-on placement will enable you to work with a number of highly skilled professionals on site and get a first-hand insight into how our award winning homes are built. As we continue to grow, we want you to grow with us as we discover new ways of building homes that push the boundaries of innovation and exceed expectations.

During this two year programme, you will be mentored by a Divisional Construction Director who will support you to oversee all on-site trades, fulfil the build programme and ensure our homes are built to exceptional quality. You will also be tasked with promoting and ensuring site Health and Safety for all.

If you’ve got the enthusiasm, drive and determination to join Redrow and become the future of our business, apply now.

This role will initially be based within our Basingstoke, Southern Counties division however, from September 2022, this role will be based at new locations within the East and West Sussex and Surrey areas. Applicants should ideally be within a 45 minutes commuting distance of these locations.

Graduate Trainee: Group Construction – September 2021 Start Date

X1 role based in Ebbsfleet, South East.  

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce is a trainee – and you could be one of them!

Our Group Construction Graduate Programme offers a fantastic opportunity to make a real difference in our business’ construction operations, and how we are dedicated to ensuring we build the best quality homes for our customers. You will work closely with the Group Construction Manager and be mentored by a senior business leader.

As part of the two year programme you will learn from experienced Construction professionals and support numerous projects, whilst also having the opportunity to undertake formal training to support your ongoing professional development.

If you’ve got the enthusiasm, drive and determination to join Redrow and become the future of our business, apply now.

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

The Graduate Systems Analyst will follow a 2 year scheme to develop their analytical skills.  They will develop the necessary skills to work with the users of Redrow’s IT systems, the system/digital developers and DBAs, in order to specify requirements, design, test and implement new and updated business applications.  The role also requires project management skills in order to ensure that systems are built and delivered using approved company IT procedures.

Key Responsibilities;

• Analyse System Requirements

• Design New and Amended Systems

• Support Development and Testing

• System Implementation

• Identify New Project Areas

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

To provide an efficient and effective Help Desk, support and installation service as per brief and targets set by the management team. The Desktop & Server team works closely with the Help Desk and other support teams to deliver an efficient and cost effective IT service to the Redrow group of companies.

The responsibilities of the IT Support team include help desk, fault resolution, daily operations, supply of all IT equipment, installation, security, and infrastructure and research projects. The post holder will be heavily involved with day-to-day Help Desk activities, as well as some involvement with operations, general support of the Redrow IT infrastructure, installations/pc builds and perhaps project based work.

Key Responsibilities;

Helpdesk

• Provide assistance and support to the IT Help Desk (first line as required) - general call taking and incident recording.

• Provide a professional and efficient approach to solving allocated Help Desk issues within expected timescales, ensuring that customers are kept fully informed of progress at all times (may include weekend, bank holiday and other company holiday periods).

• Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

• Maintain topicality of the Help Desk and asset database at all times

Operations

• Perform regular operational checks required by the department, both morning and afternoon (flexible approach to standard working hours is required), as rostered.

• Assist with the departmental day-to-day operational activities (as required).

Support

• Assist with the upkeep of the company's client and server computer infrastructure (as required).

• Provide general (but limited) assistance to users in using internal systems and 3rd party supplied software packages (but not training).

• Attend site/regional offices as required by the department (locations across the country), providing a professional, punctual and courteous service.

Security

• Help ensure appropriate internal and external security systems and procedures are in place at all times, including access to data and systems, passwords, firewalls, anti-virus measures etc.

• Report to management breaches in security.

• Ensure the Group IT Security and Health & Safety standards are followed.

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

The Graduate Software Programmer will follow a dedicated scheme in the IT department to develop their software development and database skills in Object Orientated Programming and SQL. 

Working as part of a development team they will develop the necessary skills to create new or maintain existing applications as defined in business requirements. They’ll work closely with the System Analysts, DBA’s and testers in order to ensure that systems are built and delivered according to the development procedures.

Key Responsibilities;

• Develop Applications

• Test Applications

• Support Applications

Redrow are one of the UK’s largest and most successful five star house builders. Our purpose is simple; we build beautiful homes in places people want to live. We don’t just pride ourselves on building quality homes – we build quality careers too!

People are at the heart of what we do and we have a long history of supporting people to establish and grow their career within Redrow. We are proud that over 15% of our entire workforce are trainees – and you could be one of them!

The Graduate Data Analyst will be given training to query the databases and write reports. They will be part of the Database Team and will assist with producing data extracts and reports.

Key Responsibilities;

• Report Writing

• Report Testing and Implementation

• Enterprise Database usage 

ABOUT REDROW HOMES

Redrow is the UK’s fastest growing house builder.

Our purpose is to create a better way for people to live. We care about the quality of homes we build, the people who help us build them, the communities we create and the societies in which we live.

We are looking for high performing people looking to build a career with Redrow. At Redrow you will be part of a business that recognises achievement.

 THE ROLE

The Apprentice Customer Service Coordinator will work closely with the customer service coordinators to help deliver a first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers. The Apprentice Customer Service Coordinator will shadow member of the whole customer service team to learn and understand the keys skills required to deliver the key responsibilities set out below.

Key Responsibilities:

1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

2. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence

3. Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

4. Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards

5. Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.

 6. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

7. Take ownership of queries, resolving routine non-complex issues yourself and escalating complex issues to your Customer Services Manager or Head of Customer Services.

8. Create and issue work instructions on RedCS/Internal systems, ensure Maintenance Technicians diaries are fully utilised, with consideration to geographical benefits and restrictions

9. Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of works and customer satisfaction and feedback on completion

10. Produce and maintain plot files,

11. Where required, act proactively and diligently in the compilation of the Homefile.

12. Ensure registration of all new homes with Nationwide Property Assistance on the day of legal completion. Monitor daily registration reports and respond to pdf reports issued by Nationwide Property Assistance following purchaser contact

13. Health and Safety - Organize the annual PAT testing of the technicians electrical equipment

14. Ensure familiarity with Redrow Group’s Health, Safety and Environmental policies and comply with employee responsibilities.

15. At all times comply with company policies, procedures and instructions.

16. Coordinating works in social housing plots

17. Taking delivery of goods and booking items onto spreadsheet

18. Contribute to improving the business, protecting and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change.

WORKING RELATIONSHIPS

Effective working relationships are an essential part of daily working life.

The focus in this role is both:-

Internal: Colleagues within Operating Division.

External: Customers, Contractors and Sub- contractors